The following relates to the purchase of items through the Sofas-2-Go website.
These terms and conditions of sale govern the sale and supply of goods by Sofas-2-Go. Sofas-2-Go may amend, without notice, these terms and conditions from time to time.
Sofas-2-Go Contract With You
A contract exists between you and Sofas-2-Go as soon as your order is received. Sofas-2-Go is entitled to withdraw from any contract in the case of obvious errors or inaccuracies regarding the goods or for product unavailability reasons.
Pricing and Availability
All prices are subject to market fluctuations and revisions and the actual price paid by you shall be Sofas-2-Go price ruling at date of dispatch or collection. Such information is subject to change without notice. Where applicable, each price is inclusive of VAT (at the standard UK rate). There may be an additional charge for delivery. In the event that the goods are unavailable, or temporarily out of stock, or that Sofas-2-Go needs to vary the price due to supplier price increases, or errors for example, following receipt of your order Sofas-2-Go shall send you a notification by email or telephone and allow you the opportunity to cancel your order if Sofas-2-Go has not already done so.
Payment can be made using a Credit or Debit card, we accept Visa, MasterCard, Switch, and Delta which are processed via our online payment processor Stripe.
Payment for standard/non-customised items
- For standard or non-customised items we will contact you to confirm the expected delivery date, payment will be taken at the time of despatch.
Payment for non-standard/customised items
- For non-standard or customised items we will contact the manufacturer/supplier and establish an expected delivery date, we will then contact you to confirm the expected delivery date, once you have accepted the expected delivery date we will take payment.
When we confirm the expected delivery date with you we will also notify you if there are any custom or non-standard items on your order and therefore when we will take payment.
Cancellation of an order
Standard or non-customised items
- You may cancel the order at any time prior to the time we despatch the order.
Non-standard or customised items
- You may cancel the order at any time prior to the time we place the order with the supplier or manufacturer.
Delivery of Goods
Over 80% of our products are held in stock and are delivered within 7 and 14 working days from the time of placing the order. Delivery time will generally vary between 7 and 30 working days for products not held in stock or customised products from the time of placing the order. We will confirm the expected delivery date within 1-3 working days (Items in stock are normally confirmed within 1 working day, customised or made to measure items can take up to 3 working days while we contact the manufactured or supplier to establish an expected delivery date) of placing the order, if not satisfied with the estimated delivery date you may cancel at the time of delivery notification without any obligation or cost to yourself.
Whilst every effort will be made to deliver the goods without any issues or damage, we cannot be held responsible for any damage that may occur to your furniture or property due to tight or restricted access, narrow doorways, narrow staircases or any other restrictions at your property.
Details on the various delivery options we offer can be found here. Title to the goods will pass to you at the time of dispatch. Risk will pass to you on delivery.
Sofas-2-Go Guarantee and Returns Policy
If you experience any problems with your new product, please contact our Customer Service Team.
Damaged items must be reported as soon as is reasonable after the delivery, preferably within 24hrs of receipt of goods.
In the case of goods wrongly ordered or unwanted goods, they are returned at the customer’s own cost. We reserve the right to charge for the collection of these goods which is typically £50.00. Goods must be returned in the original packaging or suitably wrapped so as to avoid damage and marking. They must have been unused and returned in perfect condition. depending on the supplier, additionally, there may be a restocking charge of up to 20% of the selling price of the goods.
Your statutory rights are not affected
Sofas-2-Go Price Match Policy
We offer price match on products where the identical product is available from competitors and where that product would be delivered to you within the same timeframe as our delivery. Our team will investigate any price match query and if the above conditions are met we will match our competitors price.
Governing Law and Jurisdiction
Contracts between you and Sabba Furniture shall be governed by English Law and all disputes shall be submitted to the non-exclusive jurisdiction of the English courts.
Invalidity of Terms and Conditions
If for any reason part of these terms and conditions is unenforceable; the validity of the remaining terms and conditions shall not be affected.
Legal Registered Company : WORLD OF FURNITURE (LUTON) LIMITED ‘Trading As’ Sofas-2-Go.